# Incident resolved

A mint status bulletin with an incident reference, an explicit resolution time and a compact two-stage timeline.

Canonical: https://www.stampwing.com/templates/incident-resolved
Updated: 2026-10-05
Category: Transactional

## When to use it

Send an operational update to affected subscribers only after the incident owner confirms resolution. Keep the impact factual.

The template supplies the design; your app handles the action. Preview values below are synthetic. Browser rendering does not establish compatibility with every email client.

## Inbox content

Subject: Resolved: {{incident_title}}

Preheader: {{app_name}} service update — resolved at {{resolved_at}}.

## Variables and sample values

| Variable | Sample value |
| --- | --- |
| app_name | Atlas |
| incident_title | Delayed background jobs |
| incident_reference | INC-2026-104 |
| started_at | October 5, 2026 · 13:10 UTC |
| resolved_at | October 5, 2026 · 13:42 UTC |
| affected_service | Background processing |
| impact_summary | Some jobs started later than expected. The queue has returned to its normal processing range. |
| incident_url | https://example.com/status/incidents/sample |
| support_email | support@example.com |

## Implementation checks

- Require a confirmed resolved state before sending.
- Use explicit timestamps and timezones.
- Describe only verified impact; avoid claiming no data loss without evidence.
- Link to the incident’s persistent status record.

## Plain-text source

```text
Resolved: {{incident_title}}

{{app_name}} service update — resolved at {{resolved_at}}.

Back to steady.

{{incident_title}} has been resolved. Here’s a summary of the impact and the latest status.

Reference: {{incident_reference}}
Started: {{started_at}}
Resolved: {{resolved_at}}
Affected service: {{affected_service}}
Impact: {{impact_summary}}

Read the incident report:
{{incident_url}}

Thank you for your patience. We’ll add follow-up findings to the incident report as they become available.

{{app_name}}
Questions? {{support_email}}

```

## Downloads

- [Editable HTML](https://www.stampwing.com/downloads/incident-resolved.html?v=2026-10-05-collection-7-fourteen)
- [Plain text](https://www.stampwing.com/downloads/incident-resolved.txt?v=2026-10-05-collection-7-fourteen)

Free to use, modify, and distribute in personal or commercial projects. No attribution required. Supplied as a starting point without warranty.

Testing guide: https://www.stampwing.com/guides/test-transactional-email