When to use it
Send an operational update to affected subscribers only after the incident owner confirms resolution. Keep the impact factual.
Includes inbox preview text, a clear action, a fallback URL, and a support link. The HTML uses inline styles, a fluid table layout, and system fonts, with a decorative illustration and no tracking pixels. Every action and important detail stays in live text.
The artwork is yours, too
The full collection includes lightweight JPEGs for your emails and full-resolution PNG originals. The HTML uses a shared Stampwing image URL. You can self-host the JPEG and replace its URL, or attach it using your provider’s content-ID support. The collection also includes editable SVG originals for the ten new designs, plus offline previews with sample data.
Illustrations are decorative. If an inbox blocks images, the message, details, and action remain readable.
Make it yours
Replace every placeholder using your template engine. Escape values for their HTML context and validate action URLs against your approved HTTPS origins.
The subject and preheader are separate: the preheader is the short text many inboxes show beside the subject. Set the subject in your sending API; the HTML already contains the hidden preheader. Send the matching text as the plain-text alternative.
| Variable | Illustrative value |
|---|---|
{{app_name}} | Atlas |
{{incident_title}} | Delayed background jobs |
{{incident_reference}} | INC-2026-104 |
{{started_at}} | October 5, 2026 · 13:10 UTC |
{{resolved_at}} | October 5, 2026 · 13:42 UTC |
{{affected_service}} | Background processing |
{{impact_summary}} | Some jobs started later than expected. The queue has returned to its normal processing range. |
{{incident_url}} | https://example.com/status/incidents/sample |
{{support_email}} | support@example.com |
Implementation checklist
- Require a confirmed resolved state before sending.
- Use explicit timestamps and timezones.
- Describe only verified impact; avoid claiming no data loss without evidence.
- Link to the incident’s persistent status record.
Inspect the source
HTML source
HTML templatehtml
<!doctype html>
<!-- Stampwing / Steady / Mint. Free for personal and commercial use. No attribution required.
Palette: accent #166450; canvas #e8f0ed; ink #18212d. Replace every placeholder before sending. -->
<html lang="en" xmlns="http://www.w3.org/1999/xhtml"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1"><meta name="x-apple-disable-message-reformatting"><meta name="color-scheme" content="light"><meta name="supported-color-schemes" content="light"><title>Resolved: {{incident_title}}</title>
<!--[if mso]><noscript><xml><o:OfficeDocumentSettings xmlns:o="urn:schemas-microsoft-com:office:office"><o:PixelsPerInch>96</o:PixelsPerInch></o:OfficeDocumentSettings></xml></noscript><![endif]-->
<style>body,table,td,a{-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%}table,td{mso-table-lspace:0pt;mso-table-rspace:0pt}body{margin:0!important;padding:0!important}a:focus-visible{outline:3px solid #166450;outline-offset:4px}@media only screen and (max-width:480px){.email-outer{padding:16px 10px!important}.email-padding{padding-left:24px!important;padding-right:24px!important}.email-heading{font-size:34px!important;letter-spacing:-1.2px!important}.email-amount{font-size:36px!important}.email-fact-label{width:30%!important}.email-metric{display:block!important;width:auto!important;border-right:0!important;border-bottom:8px solid #fff!important}}</style></head>
<body style="margin:0;padding:0;width:100%;background:#e8f0ed;font-family:Arial,Helvetica,sans-serif;color:#18212d;overflow-wrap:anywhere;word-break:break-word;">
<div style="display:none;font-size:1px;line-height:1px;max-height:0;max-width:0;opacity:0;overflow:hidden;mso-hide:all;">{{app_name}} service update — resolved at {{resolved_at}}.͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ </div>
<table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" id="email-root" style="width:100%;border-collapse:collapse;background:#e8f0ed;"><tr><td class="email-outer" align="center" style="padding:40px 16px;background:#e8f0ed;"><!--[if mso]><table role="presentation" width="600" cellpadding="0" cellspacing="0" border="0"><tr><td><![endif]-->
<table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="width:100%;border-collapse:collapse;max-width:600px;table-layout:fixed;background:#ffffff;border:1px solid #dce2eb;border-radius:14px;border-collapse:separate;overflow:hidden;"><tr><td class="email-padding" style="padding:32px 40px;background:#eef8f3;"><table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="width:100%;border-collapse:collapse;"><tr><td style="font-size:21px;line-height:1.4;letter-spacing:-.6px;font-weight:700;color:#18212d;">{{app_name}}</td></tr></table><div style="height:26px;line-height:26px;font-size:1px;" aria-hidden="true"> </div><p style="margin:0;color:#166450;font:700 11px/1.6 'Courier New',Courier,monospace;letter-spacing:1.2px;">SERVICE UPDATE</p><div style="height:14px;line-height:14px;font-size:1px;" aria-hidden="true"> </div><h1 class="email-heading" style="margin:0;color:#18212d;font-size:44px;line-height:1.08;letter-spacing:-1.8px;">Back to steady.</h1><p style="margin:0;color:#596578;font-size:15px;line-height:1.8;margin-top:20px;">{{incident_title}} has been resolved. Here’s a summary of the impact and the latest status.</p><div style="height:26px;line-height:26px;font-size:1px;" aria-hidden="true"> </div><img src="https://www.stampwing.com/template-assets/v4/incident-resolved.jpg" width="520" height="200" alt="" role="presentation" style="display:block;width:100%;max-width:520px;height:auto;border:0;outline:none;" /></td></tr><tr><td class="email-padding" style="padding:26px 40px 30px;"><table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="width:100%;border-collapse:collapse;"><tr><td class="" style="padding:22px;background:#e1f3e9;border-left:4px solid #228568;"><p style="margin:0;color:#155442;font:700 11px/1.6 'Courier New',Courier,monospace;letter-spacing:1.2px;">RESOLVED / {{incident_reference}}</p><div style="height:10px;line-height:10px;font-size:1px;" aria-hidden="true"> </div><p style="margin:0;color:#596578;font-size:15px;line-height:1.8;font-size:21px;font-weight:bold;color:#155442;">{{affected_service}}</p></td></tr></table><div style="height:18px;line-height:18px;font-size:1px;" aria-hidden="true"> </div><table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="width:100%;border-collapse:collapse;table-layout:fixed;"><tr><td valign="top" width="36%" style="padding:13px 12px 13px 0;border-bottom:1px solid #dde4eb;font-size:12px;line-height:1.7;color:#596578;">Started</td><td align="right" valign="top" style="padding:13px 0;border-bottom:1px solid #dde4eb;font-size:14px;line-height:1.6;font-weight:bold;color:#18212d;overflow-wrap:anywhere;">{{started_at}}</td></tr><tr><td valign="top" width="36%" style="padding:13px 12px 13px 0;border-bottom:1px solid #dde4eb;font-size:12px;line-height:1.7;color:#596578;">Resolved</td><td align="right" valign="top" style="padding:13px 0;border-bottom:1px solid #dde4eb;font-size:14px;line-height:1.6;font-weight:bold;color:#18212d;overflow-wrap:anywhere;">{{resolved_at}}</td></tr></table><div style="height:20px;line-height:20px;font-size:1px;" aria-hidden="true"> </div><p style="margin:0;color:#596578;font:700 11px/1.6 'Courier New',Courier,monospace;letter-spacing:1.2px;">WHAT HAPPENED</p><p style="margin:0;color:#596578;font-size:15px;line-height:1.8;margin-top:8px;">{{impact_summary}}</p></td></tr><tr><td class="email-padding" style="padding:0 40px 32px;"><table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="width:100%;border-collapse:collapse;"><tr><td class="" style="background:#166450;border-radius:7px;mso-padding-alt:17px 20px;"><a href="{{incident_url}}" style="display:block;padding:17px 20px;border:1px solid #166450;border-radius:7px;font-size:15px;line-height:1.5;font-weight:bold;text-align:center;color:#ffffff;text-decoration:none;">Read the incident report <span aria-hidden="true"> →</span></a></td></tr></table><p style="margin:0;color:#596578;font-size:15px;line-height:1.8;font-size:12px;margin-top:20px;">Or copy this link into your browser:</p><p style="margin:5px 0 0;font:12px/1.7 'Courier New',Courier,monospace;word-break:break-all;"><a href="{{incident_url}}" style="color:#166450;text-decoration:underline;">{{incident_url}}</a></p></td></tr><tr><td class="email-padding" style="padding:26px 40px 32px;background:#f7f8fb;border-top:1px solid #e3e7ed;"><p style="margin:0;font-size:16px;line-height:1.75;color:#596578;font-size:13px;line-height:1.8;">Thank you for your patience. We’ll add follow-up findings to the incident report as they become available.</p>
<table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="width:100%;border-collapse:collapse;"><tr><td style="padding-top:22px;"><p style="margin:0;font-family:'Courier New',Courier,monospace;font-size:11px;line-height:1.6;font-weight:bold;letter-spacing:1.4px;overflow-wrap:anywhere;word-break:break-word;color:#596578;">NEED A HAND?</p><p style="margin:7px 0 0;font-size:13px;line-height:1.6;color:#596578;">We’re here to help. <a href="mailto:{{support_email}}" style="color:#166450;text-decoration:underline;">{{support_email}}</a></p></td></tr></table></td></tr></table>
<!--[if mso]></td></tr></table><![endif]-->
<p style="margin:22px 0 0;font-family:'Courier New',Courier,monospace;font-size:10px;line-height:1.8;letter-spacing:.7px;color:#627083;">{{app_name}} / SERVICE UPDATE</p></td></tr></table>
</body></html>Plain-text version
Plain-text templatetext
Resolved: {{incident_title}}
{{app_name}} service update — resolved at {{resolved_at}}.
Back to steady.
{{incident_title}} has been resolved. Here’s a summary of the impact and the latest status.
Reference: {{incident_reference}}
Started: {{started_at}}
Resolved: {{resolved_at}}
Affected service: {{affected_service}}
Impact: {{impact_summary}}
Read the incident report:
{{incident_url}}
Thank you for your patience. We’ll add follow-up findings to the incident report as they become available.
{{app_name}}
Questions? {{support_email}}
Free to use, modify, and distribute in personal or commercial projects. No attribution required. Supplied as a starting point without warranty.